Sioux Valley Wireless - Frequently Asked Questions

Internet:

Q. I can't get on the Internet. What can I do?

A. The first thing to do is check the modem. Are there any lights lit on the front of it? If not, check to see if the power cord has become unhooked from the modem or the wall. Another corrective measure, which may solve the problem, is to unplug the power cord (top cord located on the bad of the modem) to the modem, wait 10 seconds and plug the power cord back in.

Q. I can't check my e-mail. What can I do?

A. First check to see if you can get on the Internet. If not refer to the question above. If so, make sure that your incoming and outgoing mail servers are set to mail.svtv.com. You can also refer to the support and “How To” section of our website with other e-mail questions.

Q. What is my password?

A. if you have forgotten your password you can call us at 1-800-616-7888 to have it changed

Q. How can I find out how fast my Internet is?

A. Go to http://monitor.svtv.com and choose Speed Test. This will show you how fast your Internet connection is.

Q. What is a Network card and why do I need one?

A. A Network card is a piece of computer hardware that talks to our cable modem. It is through this card that your computer accesses the Internet.

Q. I have an integrated Network card. Will that work?

A. We highly recommend you getting a Network card. We have found that most integrated Network cards do not work well with our system.

Q. Can I hook up two or more computers together and be on the Internet at the same time on both of them?

A. Yes. By installing a router, you can share your Internet connection to two or more computers.

Q. How does your service compare to DSL or cable modem service?

A. Our wireless Internet is no different in comparison to DSL or Cable Modem service in regards to speed and quality of service. The advantage of our system over DSL or Cable is that the Internet is broadcast wireless to your home. This especially benefits rural customers who can not get wired service.

Q. Do you provide networking services?

A. Yes. We will provide an estimate of services, but you will be billed actual time spent on the job at $100 per hour plus equipment.

Q. How does your service compare to other wireless service providers?

A. Unlike most other wireless providers, Sioux Valley Wireless is the only licensed fixed wireless provider in the area. We have been providing wireless service to the area since the late 1990s.

Q. I have a Mac. Can I get your service?

A. Yes. Our service works on both PCs and Macs.

Q. Do you have a trip charge?

A. Yes. We charge $35 if the problem is found to be the customers. There is no trip charge if we find the problem to be with our equipment.

Q. I'm getting a lot of spam. What can I do?

A. Sioux Valley Wireless now offers a spam filter. The cost is $1/month per Sioux Valley email address.

Q. I need to disconnect my service. What do I need to do?

A. Simply download our Equipment Return Form and follow the instructions contained therein.

Q. What if I have more questions?

A. Call us at 1-800-616-7888 to visit with a professional customer service representative or technician. Many customers consult us about cable wiring for new homes. We appreciate this because SVW works great in new homes if you install and use the proper cable wiring during construction. You can also call us to discuss our high speed wireless Internet service.

Q.	*I can't get on the Internet. What can I do?*
A.	The first thing to do is check the modem. Are there any lights lit on the front of it? If not, check to see if the power cord has become unhooked from the modem or the wall. Another corrective measure, which may solve the problem, is to unplug the power cord (top cord located on the bad of the modem) to the modem, wait 10 seconds and plug the power cord back in.
Q.	*I can't check my e-mail. What can I do?*
A.	First check to see if you can get on the Internet. If not refer to the question above. If so, make sure that your incoming and outgoing mail servers are set to mail.svtv.com. You can also refer to the support and “How To” section of our website with other e-mail questions.
Q.	*What is my password?*
A.	if you have forgotten your password you can call us at 1-800-616-7888 to have it changed
Q.	*How can I find out how fast my Internet is?*
A.	Go to http://monitor.svtv.com and choose Speed Test. This will show you how fast your Internet connection is.
Q.	*What is a Network card and why do I need one?*
A.	A Network card is a piece of computer hardware that talks to our cable modem. It is through this card that your computer accesses the Internet.
Q.	*I have an integrated Network card. Will that work?*
A.	We highly recommend you getting a Network card. We have found that most integrated Network cards do not work well with our system.
Q.	*Can I hook up two or more computers together and be on the Internet at the same time on both of them?*
A.	Yes. By installing a router, you can share your Internet connection to two or more computers.
Q.	*How does your service compare to DSL or cable modem service?*
A.	Our wireless Internet is no different in comparison to DSL or Cable Modem service in regards to speed and quality of service. The advantage of our system over DSL or Cable is that the Internet is broadcast wireless to your home. This especially benefits rural customers who can not get wired service.
Q.	*Do you provide networking services?*
A.	Yes. We will provide an estimate of services, but you will be billed actual time spent on the job at $100 per hour plus equipment.
Q.	*How does your service compare to other wireless service providers?*
A.	Unlike most other wireless providers, Sioux Valley Wireless is the only licensed fixed wireless provider in the area. We have been providing wireless service to the area since the late 1990s.
Q.	*I have a Mac. Can I get your service?*
A.	Yes. Our service works on both PCs and Macs.
Q.	*Do you have a trip charge?*
A.	Yes. We charge $35 if the problem is found to be the customers. There is no trip charge if we find the problem to be with our equipment.
Q.	*I'm getting a lot of spam. What can I do?*
A.	Sioux Valley Wireless now offers a spam filter. The cost is $1/month per Sioux Valley email address.
Q.	*I need to disconnect my service. What do I need to do?*
A.	Simply download our Equipment Return Form and follow the instructions contained therein.
Q.	*What if I have more questions?*
A.	Call us at 1-800-616-7888 to visit with a professional customer service representative or technician. Many customers consult us about cable wiring for new homes. We appreciate this because SVW works great in new homes if you install and use the proper cable wiring during construction. You can also call us to discuss our high speed wireless Internet service.